I'm afraid to send it back, because I wouldn't get any return of money back I suppose.This is my first such a horrible experience like that.Their stock prices took a plunge in November - is this the reason? Continuing to sell, but not processing refunds is one of the first steps in situations of instability. They ran so small and elf could not have worn them! Contacted them and they said they have been so buy it is just taking longer!!! I felt compelled to write a review which I have never done before, because my experience was so unacceptable and I think others should know before they choose to buy from yoox over other companies. ' Refused repeatedly to put me through to a manager to make a compliant about this policy for their error and expect me to be financially out of pocket for their mistake.Too bad, because that's also the first step in losing your loyal customer base who made you successful. I purchased a pair of sunglasses as a birthday present and after receiving the initial confirmation of purchase email, I received no other communication from them about my order. So sorry Yoox you have lost a long and loyal customer, luckily I have discovered HEWI London so will be using them from now onward.Complete list of supported models you can find on the official product page, or on the GSM forum.I made a purchase later part of last year, a pair of Marc Jacob gym shoes. As of today 1/18/2018, I am still waiting for my refund to be credit back to my account.They send the email acknowledging receipt of the returned item, then confirm your money has been refunded, BUT THEY ARE NOT PROCESSING REFUNDS. The duty plus tax has been gone when I returned 2 dresses back to Yoox, that means I spent almost 0 for nothing. Boots arrived and are completely different from the product I ordered.
The entire experience has been very stressful and taxing.
I trusted the site because I read they are a part of Net-A-Porter group and they are long on a market....
Purchased a pair of Doucal's shoes on their website on sale.
Doucal is supposed to have high quality Goodyear welted or Blake Stitched shoes.
What I received instead were a cheap pair of cemented shoes that were very low quality. Be very careful when buying from Yoox as their product descriptions are hazy or even inaccurate.